Holiday SALE! FREE SHIPPING & RETURNS (over $60) Holiday SALE!
Menu
Cart 0

eStore Return Policy

Please read the following carefully to ensure you have a hassle-free return experience. If you have any questions at all please contact us.

100% Money Back & FREE Return Shipping Policy

**PLEASE NOTE** This is extremely important: ensure you get prior authorization to return any goods. When authorizing, we will advise you of the best method of shipping, to avoid excessive fees and charges which would be borne by you. USUALLY we will send you a pre-paid return label and arrange for courier pickup.

    » If possible, we would prefer that any exchanged/returned merchandise be returned in its original factory condition, including all packaging materials, inserts and manuals, all accessories and free gifts. Having said that, we also understand things will get used over the 30 day trial period and you will not be charged a restocking fee is something comes back "gently" used.
    » Please do not tape or write anything on the item or the package unless instructed to do so.
    » We reserve the right to refuse returns that are obviously misused/ damaged or not packaged correctly and sustain damage in the return shipping as a result.
    » Free Gifts are often conditional upon purchase of a product, and if the product is returned, the Free Gift must also be returned along with it unless it was part of a promotion clearly stating "keep the gift".
    » We offer a 30-day Money Back Guarantee policy except certain items with specified terms CLEARLY stated on shopping carts. If the product is not available for return it will be clearly stated on your receipt as well.
    » In most cases We DO cover your return shipping costs. Usually we will send you a pre-paid shipping label for our preferred courier. Depending on your location the courier may pickup or you will be instructed to drop off at nearest drop point. NOTE: If you live in a remote area we may not be able to offer free return shipping. Please contact us before returning any items.
    » Refunds will be issued after receipt and inspection of the returned products. Please allow us 14 business days after we have received your return to process your refund. You will be notified when your refund has been processed. Your credit card company may take a few more days to post the refund to your card.

PLEASE FOLLOW THESE STEPS TO RETURN ITEMS TO US:

Step 1. If you still have your emailed receipt - just "reply" to it requesting return instructions. If you do not have the original email receipt please use the following instructions.

Email us at sales@theinsidetrainer.com with ALL the following information included.

Order No:
Invoice No:
Date of Purchase:
Product Name:
Your Name:
Your Email:
Return request for:
Exchange or Refund

Reason for Return (example): - Don't like it
- Ordered wrong products
- Doesn't work
- Broken during shipping
- Wrong model
- Wrong product sent
- Wrong size
- Changed my mind
- Wrong colour

Please include all other important information you think we should know.

Step 2. Please wait for us to reply to you with further instructions and a RMA number.

**IMPORTANT Note: we do not accept returns unless pre-authorized. This is for your protection. If we are not expecting your return it may not be processed.

To inquire about a specific return transaction already submitted to us please email again, and give details of transaction. Include tracking number and other details if applicable.

Please do not ship packages by any means other than how we indicate when we authorize a return. This is to avoid incurring additional fees and charges which would be borne by you.

Step 3. Returns and Exchanges must be assigned a Return Authorization Number within 30 days after delivery to you. Please note that, on an exchange item, the 30-day period is from delivery of the initial purchase, and not from delivery of the exchange item.

Step 4. If our courier is unavailable in your area, we may direct you to return the item to us pre-paid. Use NO other carriers than instructed. Use of the wrong carrier or wrong address could result in loss. This return shipping cost will be refunded to you separately.

Be sure to return your item via an insured method and keep a copy of the tracking number until your refund has been processed.

Step 5. Please do NOT return items to our Nova Scotia Office. Our Nova Scotia Office is dedicated to online technical and local matters only and will NOT receive returned products or merchandise.

Slow response, refused shipments, and possible loss will result from attempting to send any item to the Nova Scotia Office. Help us to serve you better!