Please read the following carefully to ensure you have a hassle-free return experience. If you have any questions at all please contact us.
PLEASE FOLLOW THESE STEPS TO RETURN ITEMS TO US:
Step 1. If you still have your emailed receipt - just "reply" to it requesting return instructions. If you do not have the original email receipt please use the following instructions.
Email us at firstname.lastname@example.org with ALL the following information included.
Date of Purchase:
Return request for: Exchange or Refund
Reason for Return (example): - Don't like it
- Ordered wrong products
- Doesn't work
- Broken during shipping
- Wrong model
- Wrong product sent
- Wrong size
- Changed my mind
- Wrong colour
Please include all other important information you think we should know.
Step 2. Please wait for us to reply to you with further instructions and a RMA number.
**IMPORTANT Note: we do not accept returns unless pre-authorized. This is for your protection. If we are not expecting your return it may not be processed.
To inquire about a specific return transaction already submitted to us please email again, and give details of transaction. Include tracking number and other details if applicable.
Please do not ship packages by any means other than how we indicate when we authorize a return. This is to avoid incurring additional fees and charges which would be borne by you.
Step 3. Returns and Exchanges must be assigned a Return Authorization Number within 30 days after delivery to you. Please note that, on an exchange item, the 30-day period is from delivery of the initial purchase, and not from delivery of the exchange item.
Step 4. If our courier is unavailable in your area, we may direct you to return the item to us pre-paid. Use NO other carriers than instructed. Use of the wrong carrier or wrong address could result in loss. This return shipping cost will be refunded to you separately.
Be sure to return your item via an insured method and keep a copy of the tracking number until your refund has been processed.
Step 5. Please do NOT return items to our Nova Scotia Office. Our Nova Scotia Office is dedicated to online technical and local matters only and will NOT receive returned products or merchandise.
Slow response, refused shipments, and possible loss will result from attempting to send any item to the Nova Scotia Office. Help us to serve you better!